Department: Livv Maintenance
Reports To: Executive Director – Property
Directly Responsible For: Head of Repairs & Maintenance,
Head of Planned Programme Delivery,
Head of Commercial Services,
Head of Facilities Management & Environmental Services
Overall team / department:
Livv Maintenance is responsible for the delivery of all aspects of the services in maintaining and improving customers’ homes, communal properties, wider land and buildings and Group premises.
The function includes the Contract Management of all Responsive Repairs, Compliance Services, Planned Works, Empty Homes, Care & Repair, Facilities Management and Quantity Surveying including procurement and fleet management.
Key role priorities:
This role has full operational and profit and loss responsibility for the Livv Maintenance Ltd business.
* As the delivery vehicle for all services to Livv Housing Group’s homes, the role is responsible for leading, managing, developing and maximising the performance of the team in delivering services that meet the needs of the Group’s customers.
* Ensuring strategies are in place which are aligned with the Group’s Vision, Values and Corporate Plan, meeting all regulatory and statutory requirements to fulfil Livv Housing Group’s legal duty, in line with the contract conditions.
* Responsibility for ensuring the safe, compliant, effective and profitable delivery of services in support of overall Group objectives, developing and implementing an evolving approach to service delivery which balances cost and risk whilst ensuring compliance and long term customer satisfaction.
* As a member of the Group’s Director’s Team, the holder is expected to proactively contribute to operational planning, decision making and strategy implementation across the Group.
Key working relationships
* The role holder directly line manages four heads of department and is required to provide the whole function with effective leadership, guidance and support. This includes ensuring all functions have the capacity, skills and commitment to support the achievement of all Group objectives.
* External to the Group, the role holder is required to liaise effectively with external agencies, advisors and other stakeholders and organisations as appropriate and to represent the Group at high level in a broad range of settings.
* As a Director of the Group the holder is expected to provide peer leadership and challenge across functions to drive overall Group performance.
Main duties & responsibilities
* The role holder directly line manages the Head of Repairs & Maintenance, Head of Planned Programme Delivery, Head of Commercial Services and the Head of Facilities Management & Environmental Services providing those role holders and the whole function with effective leadership, guidance, and support.
* Translate business strategy and priorities into functional and operational plans and business improvement initiatives through to delivery, incorporating learning from customers’ complaints and feedback .
* Implement performance measures specific to the delivery of services contracted by Livv Housing Group and other external parties. Overseeing individual and team performance, monitoring results and implementing action plans to learn and improve from the outputs.
* Manage the provision of regular reporting to Executive and Board level through the most effective use of relevant management information.
* Ensure monitoring arrangements are in place to provide an evidence led, certified statutory compliance service to the Group that meets statutory compliance requirements at all times.
* Ensure compliance with all aspects of Health & Safety and other legislation and internal policies and management systems, including a focus on the eradication of injuries at work.
* Manage the profit and loss account and cash flow for Livv Maintenance in conjunction with the Finance team. Annually set and meet budgeted targets, implementing improvement plans where necessary. Ensure commercial awareness across the team to maximise efficiency and value for money for all contracts delivered.
* Lead on continuous improvement processes and client cost minimisation, including the achievement of external accreditations where this provides benefit to the Group.
* Appoint, manage and ensure the effective use of any external agencies or advisors and oversee other third party relationships relevant to the function.
* Effectively represent the Group - attending meetings, conferences and events as appropriate.
* Completes any other tasks as commensurate with the level and nature of the post as delegated by the Executive Director.
Key measures of success
* Achievement of strategic and operational objectives for the function as agreed by the Executive, including financial targets in line with agreed budgets including value for money measures.
* The efficient and effective delivery of services supported by ongoing reporting and development.
* All client agreed service targets met.
* External accreditations required to deliver services are achieved and maintained where appropriate.
* Effective leadership demonstrated through feedback and function performance and including an evidence led approach to reporting performance.
* 3rd party supplier relationships managed to ensure the Group receives most effective support and best value for money.
* Statutory, regulatory and internal policy and process compliance requirements continually maintained.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Please click here for the Person Specification for the role
Please click here for further details about our commitment to Equality, Diversity & Inclusion