Department: Assets
Reports To: Director of Assets
Directly Responsible For: Manager – Assets (Repairs & Maintenance)
Manager – Assets (Facilities Management)
Hours: 37
Overall team / department purpose
- The Asset team is responsible as Landlord for investment, repairs and maintenance of our business’s homes and communal spaces.
- The team headed up by the Manager – Assets (Repairs & Maintenance) is responsible for the delivery of our business’s responsive, gas and electrical repairs services.
- The team headed up by the Manager – Assets (Facilities Management) is responsible for non-compliance related facilities management (FM) services and estates services activity.
- This involves the provision of technical and quality assurance related surveys to enable the highest levels of customer service to be achieved.
Key role priorities
- This role is accountable for ensuring the most effective delivery of all Asset Services in line with Asset Strategy, enabling our business to deliver high standards and services to meet the expectations of customers and to support all external client opportunities as they arise.
- This includes setting the asset maintenance strategy, policies and standards for our business, balancing whole life cost and risk whilst ensuring mandatory health & safety, regulatory and security standards are met, and any non-compliance is escalated appropriately.
- The role is also accountable for the repairs and maintenance budget and for ensuring that all performance targets are met or exceeded and for the utilisation of business intelligence to pro-actively identify trends, risks or opportunities for service improvement.
Key working relationships
- The role holder directly line manages the Manager – Assets (Repairs & Maintenance) and Manager – Assets (Facilities Management) and has overall responsibility for the Asset Management Team.
- The holder is required to work with colleagues in the Property and Customer Insight teams and to interact with other teams across our business as appropriate.
- External to our business the holder is required to work with a range of external stakeholders, including customers, external experts, sub-contractors and suppliers.
Main duties & responsibilities
- Lead a team of asset management specialists and subject matter (internal and external) experts in the provision of repairs and, facilities management to meet or exceed our Decent Home Standards obligations and provide excellence in customer services.
- Oversee the delivery of repairs and non-compliance related facilities management services, establishing clearly demonstrable value for money and high levels of customer satisfaction in both areas.
- To stay abreast of regulatory changes, best practice and new developments within the social housing sector and to work collaboratively with the Property senior management team to consider the implications of these for the Property directorate.
- To provide effective leadership within the Assets directorate ensuring that business risks and opportunities are proactively managed, providing the Director of Assets with regular assurance and progress reports as well as the early escalation of any significant risks or issues and associated mitigation plans.
- To lead by example, along with other Heads of Service, to ensure that across the Property directorate all teams are focused on excellence in delivery, have a strong customer focus and are committed to ongoing learning and improvement.
- Ensure monitoring and control of the repairs and maintenance budget, escalating any deviation from forecast ensuring a live view of any financial risks or opportunities is maintained.
- Lead an ongoing programme of stock condition surveys to inform the development of the investment plan, aligned to meet Decent Homes Standard.
- Contribute to the preparation of the Assets budgets and Investment Plan in line with the 30 year business plan and Asset Strategy.
- Oversee the Asset Management Operational Plan, ensuring that all performance measures are achieved or exceeded; work with internal and external partners to review measures and revise them to improve performance and offer improved value for money on contracts.
- Ensure all stock condition data is as complete and relevant as possible; continuously improve data by commissioning stock condition surveys that provide key component information as well as a foundation of compliance data that can support all compliance activity.
- Working with the Head of Investment to develop and report on asset health indices in a way that will enable our business to effectively manage the asset base and contribute to peer health reporting across other sectors.
- Assist in setting the asset data needs, hierarchy, governance and data collation/maintenance approach for our business; ensure processes are in place to maintain asset data in a fit for purpose state and available to the teams who need access to it across our business.
- Support a continuous improvement process for assets whole life-cycle management.
- Contribute to the build and development of a successful and experienced asset repair, maintenance and facilities management team through the coaching and development of all team members.
- Ensure compliance with all aspects of Health & Safety legislation and internal H&S Management Systems across the team, including in training development and continuous improvement, focusing on the eradication of injuries at work.
- Ensure compliance with all aspects of our business’s governance, risk and business processes across the function.
- Fully investigate and respond to Stage 2 and HO complaints, collaborating with other teams and directorates where required. This includes managing communications with the customer, ensuring that responses are robust, comprehensive and fully respond to the customer’s concerns, that lessons learnt are captured and acted upon, and ensuring that all agreed resolutions are completed in a timely fashion.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Decent Home Standards obligations met and relevant performance measures from the Asset Management Operational Plan achieved
- Stock condition data is no older than 5 years.
- Option appraisal of homes that instigates positive change for our business’s homes.
- The repairs and maintenance budget is controlled and delivers VFM.
- Evidenced continual improvement across all contracts and cost efficiencies with recognised outputs.
- All Compliance targets are met or exceeded.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Please click here for the Person Specification for the role
Please click here for further details about our commitment to Equality, Diversity & Inclusion
Interviews will be held on the 17th October 2024