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Found 22 jobs
    • Merseyside
    • 25,125 - 30,157
    • Posted 6 days ago

    Department: Empty Homes Reports To: Contract Manager – Empty Homes Directly Responsible For: No direct reports Hours - 40   Overall team / department purpose - The Empty Homes team is responsible for the refurbishment of properties to our business’s Empty Homes standard in accordance with the con...

    • Merseyside
    • 35,536 - 43,088
    • Posted 10 days ago

    This role is responsible for delivery of projects across the Group including leading project teams by working with stakeholders to plan and oversee all aspects of projects. The successful applicant will ensure that each project’s goals are met.

    • Merseyside
    • 28267 - £35536
    • Posted 13 days ago

    The successful applicant will be an integral part of the L&D function and with responsibility for supporting the delivery of training, planning and oversee all aspects of projects within Customer Insight”

    • Merseyside
    • 27,401 - 34,518
    • Posted 14 days ago

    This role is responsible for the delivery of an effective high quality complaints resolution and investigation service in line with policy and performance requirements and for ensuring the triage or immediate resolution of complaints, delivering appropriate customer outcomes in line with business policies and objectives

    • Merseyside
    • 26,533 - 31,143
    • Posted 17 days ago

    The Community Investment Team leads the development and delivery of our community investment programmes, to achieve our corporate plan and create social impact for our customers and their communities. The programmes are delivered through collaboration with external stakeholders, commissioned projects and in-house delivery.

    • Merseyside
    • 31,143 - 38,407
    • Posted 17 days ago

    The purpose of the department is to build strong customer relationships, sustain tenancies, maximising income, and ensuring the creation and management of safe and sustainable neighbourhoods

    • Merseyside
    • 31,143 - 38,407
    • Posted 17 days ago

    The purpose of the department is to build strong customer relationships, sustain tenancies, maximising income, and ensuring the creation and management of safe and sustainable neighbourhoods.

    • Merseyside
    • 31,143 - 38,407
    • Posted 17 days ago

    Department: Community Investment & Engagement Reports To: Manager – Service Improvement Directly Responsible For: N/A Hours: 37   Overall team / department The Community Investment Team leads the development and delivery of our community investment programmes, to achieve our corporate plan and cr...

    • Merseyside
    • 27,401 - 31,143
    • Posted 17 days ago

    Department: Communities  Reports To: Team Leader - Income Directly Responsible For: N/A Hours: 37   Overall team / department The purpose of the department is to build strong customer relationships, sustain tenancies, maximising income, and ensuring the creation and management of safe and sustain...

    • Merseyside
    • 24,240 - 30,157
    • Posted 17 days ago

    The Contact Centre is open from 8AM- 8PM Monday to Friday & 9:30AM–1PM on Saturdays.  Shift start times will be varied starting between 8AM – 12 Midday including multiple shifts working until late afternoon, early evenings and one Saturday per month

    • 26,533 - 31,143
    • Posted 17 days ago

    Department: Communities Reports To: Team Leader - Empty Homes Directly Responsible For: N/A Hours: 37   Overall team / department The purpose of the department is to build strong customer relationships, sustain tenancies, maximising income, and ensuring the creation and management of safe and sus...

    • Merseyside
    • 40,527 - 51,180
    • Posted 17 days ago

    Department: Community Investment & Engagement Reports To: Head of Community Investment & Engagement Directly Responsible For: Officer – Customer Engagement, Co-ordinator – Community Investment & Engagement Hours: 37   Overall team / department The Community Investment Team leads the development a...

    • Merseyside
    • 30,157 - 36,583
    • Posted 17 days ago

    This role will support customers from the start of their tenancy and throughout, maintaining their tenancies and access services to meet their needs. Provide relationship management and support, acting as advocate for customers and referring to specialist services /other functions where required. Being visible in communities and respond to any customer enquiries

    • Merseyside
    • 41,712 - 48,875
    • Posted 17 days ago

    This role will support the Head of Communities to develop and deliver the strategic and operational approach to Customer Insight in line with objectives. Support customers in their homes, maintain their tenancies and access services. Manage the Team to ensure the delivery of a Advisor - Housing relationship based service to customers.

    • Merseyside
    • 37,619 - 43,088
    • Posted 17 days ago

    The Customer Services Team provides support, advice, and guidance to prospective and existing customers on all services across the business. They provide first point of contact resolution where possible and escalate enquiries to the correct teams.

    • Merseyside
    • 27401-34518
    • Posted 17 days ago

    This role is responsible for the delivery of an effective high quality complaints resolution and investigation service in line with policy and performance requirements. It is also responsible for ensuring the triage or immediate resolution of complaints, delivering appropriate customer outcomes in line with business policies and objectives

    • Merseyside
    • 45,384 - 51,180
    • Posted 17 days ago

    This role is responsible for developing an appropriate and effective approach to achieve the outcomes of our net zero carbon strategy and for acting as subject matter expert on energy efficiency for customers’ homes and buildings and involves energy performance improvement through implementation of sustainable solutions to reduce carbon and increase energy efficiency.

    • Merseyside
    • 36,583 - 43,088
    • Posted 17 days ago

    Responsible for the operational and performance management of a team of Customer Service Advisors/ Scheduler in the Contact Centre and ensuring that the Contact Centre operates efficiently through effective scheduling of staff. This role will also undertake performance management of the team and manage staff development.

    • Merseyside
    • 25,125 - 30,157
    • Posted 19 days ago

    This role is responsible for the coordination of activities to contribute to ensuring that the team meets its overall objectives and ensuring that all processes and associated activities are coordinated as effectively and efficiently as possible to minimise turnaround times and to meet KPIs.  

    • Merseyside
    • 24,249
    • Posted 19 days ago

    This role is responsible for ensuring the safety, security, cleanliness and maintenance of properties, providing caretaking duties at Extra Care facilities including handyman tasks and supporting removals for customers. This is through the delivery of neighbourhood environmental, cleaning and removal services, together with minor repairs