Department: Business Improvement
Reports To: Director - Business Improvement
Directly Responsible For: Manager - Business Improvement, Project Managers, Coordinator - Projects
Hours: 37
Overall team / department purpose
- The Business Improvement function uses a range of project and process improvement tools and techniques to enable business improvement projects and other activities to enhance performance improvement and process efficiencies for our business.
- The aim of this function is to ensure that appropriate processes and procedures are continually in place to enable delivery of the overall strategically aligned change road map.
Key role priorities
- This role is responsible for the delivery of the strategically aligned Change Roadmap and for ensuring that the right tools, in particular in enabling continuous improvement, are embedded across our business to support teams in developing operational efficiencies and adding value to customers via business metrics.
Key working relationships
- This role line manages the Business Improvement Team and is required to interact on a regular basis with leaders and teams across all levels and functional areas of our business.
- The role involves the provision of advice, presentation of information and training across the full range of business improvement activities and project management activities.
- External to our business, the role is required to manage external consultants where required and to liaise with other external stakeholders in respect of benchmarking and networking for best practice and horizon scanning to drive change.
Main duties & responsibilities
- Develop and deliver the strategically aligned Change Roadmap.
- Lead and manage business improvement projects, working with key stakeholders to ensure that projects are managed to time, and deliverables are embedded across our business.
- Provide the critical role of identifying, initiating, developing and driving the businesses approach to project and process improvement through the application of continuous improvement principles, methods and tools.
- Own and provide oversight of Livv’s approach to business/process architecture which reflects the current and future state operating model.
- Impact assess changes across the whole business and ensure that the architecture reflects the changes.
- Develop in-house capabilities across our business, through coaching and training the Business Improvement team and developing a long term approach to the application of continuous improvement across our business.
- Manage and oversee the day to day activities of the team to ensure that the direction of work taken is aligned to overall business objectives.
- Use skills, knowledge and experience in business improvement methodologies and tools such as ‘Lean’ to partner with business functions in identifying areas of process improvement that will improve quality and drive positive impact to our business delivery and customer experience/satisfaction.
- Map and understand end to end business processes and support detailed sub procedures including those which are strategic, operational, of a customer engagement and/or supporting corporate functions nature.
- Embed knowledge across our business so that a continuous improvement approach is developed and implemented to both operational and strategic work.
- Ensure that process redesign is repeatable and sustainable and that rework and cycle times are reduced, while improving quality and capacity to deliver greater volume.
- Oversee multiple business improvement activities across our business.
- Support business activity to drive improvements which makes our business effective and efficient.
- Engage with leaders and teams to identify and gain support for improvement projects.
- Coach and train colleagues across the organisation on business improvement tools, methodologies and philosophies and develop a business improvement approach for our business.
- Develop a strategic plan through the application of business improvement methodologies to support our business in achieving its core activities.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Change projects delivered to time, cost and quality and benefits realised.
- Operational efficiencies identified and delivered.
- Change capability across our business improved, improving the maturity of the whole business in relation to Change Management.
- Service improvement plans implemented in a timely fashion and to plan.
- Ongoing improvement in the capability of the team.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us‿
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
Degree level qualification in a relevant discipline and/or equivalent relevant experience in housing or other service sector (E)
Continuous Improvement or Lean training (D)
Experience
Demonstrable experience of project and process improvement expertise (E)
Experience of running business improvement projects in complex operational environments (E)
Managing and leading teams in an operational environment (E)
Senior level experience in a regulated/housing/similar working environment (D)
Skills, knowledge & ability
Ability to contribute to determining strategic direction for the function (E)
Ability to develop and deliver a complex range of services for our business (E)
Strong interpersonal skills - confident operating at all levels across a business (E)
Programme and project planning skills (E)
Process mapping and reporting skills (E)
Strong IT, project, people and budgetary skills (E)
Evidence of inspirational leadership (D)
Personal characteristics
Highly customer focused (E)
Driven to find solutions and achieve results (E)
A highly effective communicator, with proven ability to present information, engage, influence and build positive working relationships with a broad range of internal and external stakeholders (E)
Commitment to a continuous improvement approach (E)
A highly organised approach to service delivery (E)
Other
A flexible approach to hours worked (E)
Able to travel independently to other locations (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality & Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us