Department: Facilities Management and Environmental Services
Reports To: Supervisor – Environmental Services
Directly Responsible For: No direct reports
Hours: 37
Overall team / department
The Environmental Services Operative team are responsible for the delivery of a flexible customer facing environmental services that ensure that the Group’s properties and neighbourhoods are safe, kept to a high standard and compliant with legislation and Group policy. This includes the delivery of all applicable statutory and non-statutory compliance tasks, either directly or indirectly through an appropriately appointed supply chain and acting as a focal point for customer engagement at communal properties, proactively reporting on their condition and taking ownership of any remedial actions required.
Key role priorities
- This role is responsible for ensuring the safety, security, cleanliness and maintenance of properties for the Group.
- The role also provides caretaking duties at Extra Care facilities including handyman tasks and supporting removals for customers.
- This is through the delivery of neighbourhood environmental, cleaning and removal services, together with minor repairs.
- The roles may work at various sites or be continuously allocated to a single location.
Key working relationships
- This role is required to share knowledge, provide advice, guidance and support to apprentices to ensure they fulfil their training objectives.
- The role does not have any line management responsibility and is primarily required to interact within the Group with Livv Maintenance and Customer Insight colleagues.
- External to the Group, the holder is required to liase with customers and sub-contractors whilst on site.
Main duties & responsibilities
- Deliver neighbourhood cleaning and removal services to agreed standards, time frames and quality.
- Ensure the safety of the building by dealing with any minor maintenance problems e.g. the inspection and replacement of failed light bulbs and completion of lock changes.
- Report any incidents, accidents or disturbances that are deemed likely to present a risk to the customers, employees or property.
- Carry out weekly, monthly and annual planned maintenance tasks comprising of - call points, checks on fire alarm systems, emergency lighting checks, temperature checks monitoring for Legionella, AOVs, PAT testing, window restrictors and Fire Door inspections.
- Report and record all breakdowns and defects of property and installations e.g. lifts, Fire Alarms, Emergency Lights in a timely manner.
- Liaise with the local Neighbourhood Services Team regarding vacant properties within the area, notifying them of breaches in security.
- Report any issues highlighted by the customers while present on site.
- Ensure entrances to roofs and plant rooms are kept locked and secure at all times.
- Apply the permit to work process as and when required to allow sub-contractors access to the building and the roof. Keep a record of all lawful visitors to roofs in the specified format.
- Complete any associated clerical and I.T. work such as inspection reports, audits, assessments and the ordering of any required parts as and when needed, subject to approval from the Facilities Supervisor.
- Implement and adhere to Health & Safety protocols and policies; and to take responsibility in identifying any health and safety issues evident whilst on site and report and record this via the correct channels to ensure the issue is captured and logged.
- Support continuous improvement reviews of working practices and procedures in order to demonstrate robust, cost effective and efficient service which meets the needs of our residents.
- Assist the management team to identify trends in defects, repairs, lifestyles etc. which affect working practices and the delivery of the service and any risks to the delivery of the service.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- All sites are cleaned and maintained in line with contract specifications.
- All properties and areas are kept secure at all times.
- All minor repairs are completed within policy time frames.
- All sites are left free from combustible and any other potentially dangerous items.
- All compliance duties are completed and recorded within agreed time frames, this including all incidents, accidents, disturbances and need for repairs being reported appropriately and regular inspections and other reporting completed in line with agreed processes and within agreed time frames.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
NVQ level 1-2 or relevant equivalent experience (E)
BRE/DHF Fire Door Inspection (D)
Health and Safety Awareness in Facilities Management Duties (D)
Experience
A trade related background in repairs and inspections (E)
A proven track record of working both independently and as an effective team member (E)
Effectively adhering to Health and Safety legislation, practices and procedures (E)
Experience in contract services (D)
Skills, knowledge & ability
Ability to address on site issues that affect service delivery (E)
Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)
Ability to communicate effectively on a one-to-one basis with customers, contractors, colleagues, other teams and the general public (E)
An understanding of the issues and challenges faced by the social housing sector and its customers (D)
Personal characteristics
An organised approach to be able to meet deadlines and service requirements (E)
Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)
A positive approach to customer care and able to establish and maintain good customer relationships (E)
Other
Flexible approach to hours and locations worked, including outside of normal hours where required (E)
Full UK driving license is required (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us