Department: Responsive Repairs & Small Works
Reports To: Property Manager – Responsive Repairs / Property Manager – Damp & Mould
Directly Responsible For: No direct reports
Hours: 40
Overall team / department
The plumbing teams are responsible for the provision of safe, compliant, flexible and customer focused plumbing related services for the Group, ensuring that the Group’s housing, neighbourhoods and communal properties are kept safe and maintained to a high standard.
Key role priorities
- This role forms part of the operational team that is required to work in a professional and flexible manner to meet customer needs.
- Specifically, this role is required to carry out all plumbing and associated work on maintenance, refurbishment and facilities management contracts.
- This involves ensuring that all work carrying out a range of multiskilled related works, is completed with due regard for quality. productivity, safety and customer satisfaction and proactively contributing to the achievement of the Group’s financial and performance targets and standards.
Key working relationships
- This role is required to share knowledge, provide advice, guidance and support to multi-skilled apprentices to ensure they fulfil their training objectives.
- The holder is also required to work with other trade operatives and colleagues across other teams in the Group as required.
- External to the Group, the holder is required to liaise with customers, contractors and other external contacts when required.
Main duties & responsibilities
- Carry out plumbing and associated work repairs ensuring that all work is completed to the defined quality and to relevant technical standards and to customer satisfaction
- Plan and organise work in a safe, efficient and effective manner, undertaking risk assessments / permits and making the best use of available time, plant, transport and materials.
- Undertake pre-measuring as necessary to ascertain the nature of any work and facilitate its completion.
- Use appropriate communication and/or IT equipment to facilitate the job role, e.g. receiving instructions, completing works orders, general communications and ordering materials.
- Liaise as necessary with all trades operatives to ensure the implementation and completion of repairs and maintenance works on a first-time fix basis.
- Identify and schedule follow on works required where a first time fix cannot be achieved.
- Make effective use of materials and ensure that any unused materials are returned to the stores.
- Use all necessary tools, plant and equipment associated with the post and duties undertaken Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Completion of agreed number of appointments/jobs per day.
- Customer satisfaction levels met or exceeded
- All administration accurate and in date.
- Key performance indicators, contractual obligations and other compliance requirements.
- Directly contribute to any applicable income targets being achieved.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
NVQ Level 2 qualification or evidence of equivalent QCF credit value or City and Guilds or equivalent in Plumbing (E)
NVQ Level 3 qualification or evidence of equivalent QCF credit value or City and Guilds or equivalent in Plumbing (D)
Experience
Experience in plumbing and working as a multi skilled operative in a repair and/or building maintenance or similar organisation (E)
Effectively adhering to Health and Safety legislation, practices and procedures (E)
Operating effectively within customer care procedures (E)
Experience in associated works, ie patch plastering, joinery, bricklaying, painting, flagging, fencing (D)
Experience carrying out damp treatment repairs (D)
Supporting and directing trade apprentices and work experience students operating on site (D)
Experience in social housing (D)
Skills, knowledge & ability
Knowledge and understanding of building construction – including transport, plant and equipment requirements (E)
Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)
Ability to communicate effectively on a one-to-one basis with customers, contractors, colleagues, other teams and the general public (E)
Ability to trace, diagnose and rectify faults (E)
Ability to set up and use appropriate access equipment, including ladders and tower scaffolding (D)
An understanding of the issues and challenges faced by the social housing sector and its customers (D)
Personal characteristics
An organised approach to be able to meet deadlines and service requirements (E)
Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)
A positive approach to customer care and able to establish and maintain good customer relationships (E)
Other
Flexible approach to hours and locations worked, including outside of normal hours where required and participating in the out of hours call out rota (E)
Full UK driving license is required and company vehicle provided (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us