Department: Human Resources (HR)
Reports To: Manager – Learning & Development
Directly Responsible For: No direct reports
Hours: 37
Overall team / department purpose
- The Human Resources (HR) Team is responsible for the effective provision of a value-adding strategic and operational people management programme for the Group.
- This includes all people related activities, with the overall aim of attracting, motivating, developing, and retaining high quality individuals with the skills and values that best support Group requirements and objectives.
Key role priorities
- This role is responsible for contributing to the provision of a proactive learning and development service which includes the design, delivery and embedding of learning initiatives in support of overall HR and business strategy.
- Specifically this involves being responsible for the design and delivery of learning interventions and materials for new starters and existing staff.
Key working relationships
- The role holder is required to work as a key member of the L&D team and alongside key stakeholders across the Group, working collaboratively with all teams across the Group to ensure that all relevant training needs are captured and understood and appropriate learning is developed, delivered, and embedded through appropriate learning interventions.
- External to the Group the role holder is required to interact with a range of external providers and stakeholders and prospective employees.
Main duties & responsibilities
- Identify, design, coordinate and deliver learning across the Group.
- Work with the L&D Team to evaluate all training activities, making improvements and enhancements as necessary to ensure that all learning is effective and keeping abreast of improvements and best practice.
- Work closely with the L&D team and internal customers across all functions to identify, design and deliver learning interventions for all systems used across the Group using a range of formats both face to face/classroom training workshops and online/self-study through use of the Group’s e-learning platform.
- Provide and support new employees through the induction process in all relevant systems for their role.
- Support line managers to solve specific learning problems and identify appropriate learning interventions.
- Ensure that key learning objectives and policies and procedures relevant to learning have been agreed for each course or workshop with the appropriate manager.
- Develop learning materials including user manuals, crib sheets and/or quick guides for all training sessions.
- Support and engage with the ongoing review of processes, policies and procedures to ensure that they are fit for purpose and provide value for money.
- Ensure best return on investment by delivering training interventions against the measures set by the Group.
- Support with the evaluation of training and development programmes and provide analysis to business areas.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Individual, functional and organisational learning and development needs are planned for and delivered in the most effective manner, using the most appropriate methods/providers within the available budget.
- Learning activities are continually developed. delivered and embedded across the Group.
- All learning interventions ensure knowledge transfer is embedded.; training methods are continually updated to best reflect the Group’s changing requirements.
- Published training material is regularly reviewed and updated to remain in-line with current business practices.
- All Group employees are provided with the necessary training to make the most effective use of all systems / applications and equipment as appropriate to their role, using and with ongoing access to, appropriate training materials and resources.
- Data is maintained for relevant circulation to enable decisions to be made and reassurance provided based on training related statistics, enabling appropriate reporting, and informing ongoing service improvements.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
HABC in Education and Training or similar training qualification and/or equivalent L&D experience evidenced (E)
Experience
Designing and delivering training plans and resources (E)
Developing and embedding end to end learning and development interventions (E)
E-learning technologies, including being involved in the creation and/or delivery of e-learning packages (D)
Skills, knowledge & ability
Ability to train in a variety of environments and to engage at all levels across the Group (E)
Excellent verbal and written communication skills, including strong interpersonal and presentation skills (E)
Proficient in Microsoft Office (E)
Ability to work effectively with a range of internal and external stakeholders (E)
Ability to prioritise workload to meet deadlines (E)
Use of a diverse range of learning and development interventions (D)
Personal characteristics
An enthusiast, flexible and highly customer focused approach, driven and committed to achieving successful outcomes (E)
Able to work on own initiative with minimum supervision (E)
A good team player and attention to detail (E)
Other
A flexible approach to hours worked, including occasional out of hours work through attending meetings or delivering training (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us