Department: Development
Reports To: Project Manager – New Business Development
Directly Responsible For: No direct reports
Hours: 14.8 (Thursday and Friday)
Overall team / department purpose
- The Development team is responsible for the generation of a new supply of mixed tenure quality homes for the Group and its customers through focusing on the development and delivery of ambitious plans to achieve over 300 starts on site per annum.
- This involves managing a consistent pipeline of financially viable development opportunities for the Group to deliver Livv Homes objectives to establish the Group as a key residential developer across the North West and to provide an innovative approach in continuously seeking new development ideas.
Key role priorities
- The role is responsible for the coordination of the defect process.
- To support the team enabling delivery the New Build Development and Regeneration Programmes and new initiatives to optimise future development and regeneration proposals to contribute to neighbourhood transformation.
Key working relationships
- The role involves the provision of support to the Development team and the requirement to liaise with colleagues across the Directorate and Group and external stakeholders and customers as appropriate. This mainly involves the provision and collection of information.
Main duties & responsibilities
- Coordinate defects, maintain up to date records and arrange end of defect inspections.
- Liaise with contractors on a daily basis to schedule customer appointments and works required.
- Liaise with customers on a regular basis to ensure defects are attended to in a timely manner and to the customers’ satisfaction.
- Assist Project Managers in the handover of new properties when required.
- Work closely with the Surveyor and Project Managers to manage complaints and ensure customer satisfaction.
- Maintain a working knowledge of ongoing projects in order to address frequently asked questions at the first point of contact.
- Carry out research and produce reports to assist the Development Team with continuous improvement.
- Update and administer databases as required, for example Orchard.
- Accurately process payments by raising and receipting purchase orders and entering direct invoices
- Ensure value for money and efficiencies are obtained in all areas of responsibility.
- Assist the Development team to ensure compliance within all areas.
- Attend meetings, courses, seminars and conferences as required in connection with the objectives of the department.
- Complete any other tasks as commensurate with the level and nature of the posts as delegated by the role’s line manager.
Key measures of success
- Timely, effective and accurate support provided to the team with all relevant key deadlines met.
- Majority of relatively routine queries incoming from internal and external sources resolved at first point of contact.
- Relevant databases and processes kept continually up to date and accurately recorded.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
5 GCSEs at Grade 4 or above (or equivalent) including English and Maths or equivalent relevant experience (E)
Experience
Working in an administrative / customer services environment (E)
Dealing with and resolving enquiries by telephone (E)
Supporting team members (E)
Working with customers, including managing complaints and demonstrating empathy (E)
Use of Homes England Investment Management System (IMS) and/or Covalent Quality Management System (D)
Working in the housing or local government sector (D)
Skills, knowledge & ability
Ability to develop effective working relationships with a broad range of internal and external stakeholders (E)
Use of Microsoft Office packages, including the ability to input, extract, interrogate and present data (E)
Understanding of general housing issues and their possible impact on customer services (E)
Ability to organise work and prioritise under pressure (E)
Numerical skills enabling data analysis (E)
Good communication skills, enabling effective communication both within and outside of the Group (E)
Personal characteristics
A highly customer focused approach (E)
Willingness to be proactive in the continuous improvement of a quality service (E)
Other
Able to travel independently to a range of locations (E)
Flexible approach to hours and locations worked (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us.