Department: Development
Reports To: Head of Sales & Home Ownership – Development & Growth
Directly Responsible For: No direct reports
Hours: 37 per week
Overall team / department purpose
This team is critical in enabling Livv Homes to grow the Shared Ownership and Rent to Buy offer in order to generate a surplus to regenerate back into the wider group. This involves increasing both the brand awareness and product offer and positioning the Group as a sector leader across the North West.
Key role priorities
- This role is responsible for acting as the first point of contact for all customer enquiries to the Group.
- This involves responsibility for administrative support for the Sales and Leasehold, RTB/RTA team.
Key working relationships
- The role involves liaising with colleagues across the Group as required.
- The role holder provides advice and guidance to the Group’s customers and works with external partners to support the Group’s tenants and leaseholders.
Main duties & responsibilities
- Deal with customer and external partner enquiries in relation to Sales and Leasehold services, Rent to Buy and RTB/RTA ensuring the timely supply of comprehensive and up to date information.
- Provide administrative support to the team to ensure we deliver a smooth service and meet all requirements relating to our customers.
- Liaise with relevant departments in the administration and management of leasehold properties.
- Carry out Shared Ownership, Leasehold and RTB/RTA and Rent to Buy duties in accordance with current legislation, ensuring best practice is adhered to.
- Assist in the arrangement and co-ordination of meetings / forums when necessary.
- Support the sales team with enquiries, applications, reservations, viewings and external customer visits.
- Conduct market research and competitor analysis.
- Ensure the handover process from development to sales and sales to leasehold management is in a timely fashion offering a seamless customer journey.
- Ensure the Group’s financial regulations and procedures as appropriate are adhered to in respect of the payment of invoices and purchasing of goods or services.
- Assist in ensuring that all targets and performance standards for the service area are met.
- Develop and maintain good knowledge of Leaseholder and RTB processes and methodologies and utilise relevant technologies to support the services.
- Complete any other tasks as commensurate with the level and nature of the posts as delegated by the role’s line manager.
Key measures of success
- Sales and Rent to Buy Targets achieved.
- Right to Buy/Acquire Targets achieved.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
- Housing qualification or equivalent experience (D).
Experience
- Providing administrative support to a team (E).
- Use of Microsoft packages to complete work tasks (E).
- Dealing with customers face to face/ telephony environment (E).
Skills, knowledge & ability
- Good written and verbal communication skills with people at all levels (E).
- Ability to work to set targets (E).
- Ability to develop and maintain effective working relationships with internal and external stakeholders (E).
- Competent in a range of computer skills, including MS Office Excel, Word and PowerPoint (E).
Personal characteristics
- Driven to achieve results (E).
- Confident and resilient (E).
Other
- Flexible approach to hours worked to ensure deadlines are met (E).
- Able to travel independently to a range of locations (E).
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us