Department: Communities
Reports To: Manager - Community Safety
Directly Responsible For: No direct reports
Hours: 37
Overall team / department
An overall aim of supporting colleagues in Income, Community Safety, Empty Homes and Housing by working in a cross-functional role supporting the Communities function.
Key role priorities
- This role is for innovative, driven, ambitious and above all, talented individuals who aspire to be leaders of the future. Through exposure to a variety of customer focus functions you will support teams in enhancing processes, supporting customers and gain an understanding and awareness of community-based issues.
Key working relationships
- The role holder is required to work in partnership with colleagues across all functions, and the business more generally to deliver the required levels of support and required outcomes.
Main duties & responsibilities
- Develop partnerships and links across our business that help achieve our vision of great customer service
- Provide self-leadership, demonstrating a desire for continuous improvement and learning curiosity.
- Lead, manage and deliver projects which ensure our business priorities are achieved and drive exceptional performance.
- Live our values and always deliver consistently excellent colleague experiences.
- Be agile and work together with colleagues to ensure information and changes are delivered at pace.
- Support managers in case management, process implementation and reporting.
- Support in the provision of internal communications on behalf of the teams.
Key measures of success
- Well-developed critical thinking skills in the analysis and evaluation of issues.
- Strong personal organisation skills to manage the demands of work and life.
- The ability to take ownership of work and responsibilities.
- The capacity to develop emotional intelligence and resilience in building effective relationships and overcoming setbacks.
- Well-developed communication and influencing skills, demonstrating professionalism and respect for others at all times.
- A willingness to embrace new challenges and adopt a solution focused outlook.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
Qualified to Degree level – minimum of lower second class (E)
Experience
Customer facing experience (D)
Skills, knowledge & ability
Strong Communication, teamwork, interpersonal and organizing skills (E)
Ability to adapt to different situations (E)
IT skills, including use of Microsoft Office packages (E)
Personal characteristics
Ability to work under pressure and meet deadlines (E)
Confident and resilient (E)
Other
Flexible approach to hours worked (E)
Must be able to travel independently (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us