Department: Responsive Repairs & Small Works / Empty Homes / Environmental Services
Reports To: Property Manager – Responsive Repairs / Property Manager - Empty Homes / Supervisor - Environmental Services
Directly Responsible For: No direct reports
Hours: 37
Overall team / department
The Property Clearance Operatives team is responsible for the delivery of a flexible, accountable and customer focused property clearance service. The team ensures that all Group properties are kept to a safe, high standard in line with customer requirements, contract specifications and /or Service Level Agreements and that this service is continually improved upon so as to be most effective as well as being efficient whilst maximising value for money.
Key role priorities
- This role forms part of the operational team that is required to work in a professional and flexible manner to meet customer needs.
- Specifically, this role is required to carry out clearance and cleaning of properties within the group; involving the completion of clearance related activities to the required standard and time frames; but also being flexible to support other teams with additional activities where required and appropriate.
- This involves ensuring that all work carried out is completed with due regard for quality. productivity, safety and customer satisfaction.
Key working relationships
- This role is required to share knowledge, provide advice, guidance and support to apprentices to ensure they fulfil their training objectives.
- The holder is also required to work with other trade operatives and colleagues across other teams in the Group as and when required.
- External to the Group, the holder is required to liaise with customers, contractors and with other external contacts when required.
Main duties & responsibilities
- Carry out labouring duties across the Group
- Load and transport materials / waste. Relevant guidance should be followed when transporting any materials, including the collection and disposal of waste.
- Deliver neighbourhood cleaning and removal services to agreed standards, time frames and quality.
- Report any incidents, accidents or disturbances that are deemed likely to present a risk to the customers, employees or properties
- undertake environmental clearance of properties , including gardening removals and restoration of outdoor spaces.
- Use appropriate communication and/or IT equipment to facilitate the job role, e.g. receiving instructions, completing works orders, general communications and ordering materials.
- Assist, when necessary trade operatives to ensure the implementation and completion of all works.
- Use all necessary tools, plant and equipment associated with the post and duties undertaken.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager
Key measures of success
- Completion All properties cleared to the required standard
- Customer satisfaction levels met or exceeded.
- All administration accurate and in date
- Key performance indicators, contractual obligations and other compliance requirements met.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
Full UK driving licence required (E)
NVQ Level 2 qualification or evidence of the equivalent QCF credit value or City & Guilds or equivalent in a relevant trade or equivalent relevant experience (D)
Environmental cleaning training/qual – IEMA (D)
Experience
Experience in a property clearance post in a repair and/or building maintenance or similar organisation (E)
Experience working in a domestic, commercial and public building settings (E)
Effectively adhering to Health and Safety legislation, practices and procedures (E)
Operating effectively within customer care procedures (E)
Supporting and directing trade apprentices and work experience students operating on site (D)
Experience in social housing (D)
Skills, knowledge & ability
Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)
Ability to communicate effectively on a one-to-one basis with customers, contractors, colleagues, other teams and the general public (E)
Ability to carry out cleaning using a variety of methods (D)
An understanding of the issues and challenges faced by the social housing sector and its customers (D)
Ability to set up and use appropriate access equipment, including ladders and tower scaffolding (D)
Personal characteristics
An organised approach to be able to meet deadlines and service requirements (E)
Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)
A positive approach to customer care and able to establish and maintain good customer relationships (E)
Other
Flexible approach to hours and locations worked, including outside of normal hours where required (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us